Frequently Asked Questions (FAQ) – Zafirah
Q1:What products does Zafirah sell?
Answer:
We sell clothing, modest fashion, trendy lifestyle pieces, accessories, and
digital products like SOPs, templates, and workbooks.
Q2:How do I place an order?
Answer:
Just browse, add items to your cart, and checkout. For digital products, you’ll
get an instant download link after payment.
Q3:What payment methods do you accept?
Answer:
We accept Cash on Delivery (for physical products), Debit/Credit cards,
JazzCash, Easypaisa, bank transfer, and online payments (for digital products).
Q4:Do you deliver outside Pakistan?
Answer:
Physical products are shipped across Pakistan only. Digital products are
available worldwide.
Q5:How long will delivery take?
Answer:
- Lahore: 2–3 working days
- Other cities: 3–5 working days
- Digital products: Instant download
Q6:How much is delivery?
Answer:
Standard courier charges apply (shown at checkout). Digital products have no
delivery cost.
Q7:Can I cancel my order?
Answer:
- Physical products: Yes, within 24 hours of placing the
order. - Digital products: No cancellation once delivered.
Q8:What is your return/exchange policy?
Answer:
- Physical products: Return/exchange within 7 days
(unused, unwashed, with tags). - Digital products: Non-refundable &
non-exchangeable.
Q9:What if I don’t get my digital file?
Answer:
Contact our support team and we’ll resend your download link.
Q10:How can I reach customer support?
Answer:
- WhatsApp / Phone: [+923098889333]
- Email: [zafirah.brand@gmail.com]
- Hours: Mon–Sat, 10 AM – 8 PM
Q11:Do you run sales or promotions?
Answer:
Yes! Follow us on social media or subscribe to our newsletter for updates.
